Virtual Care
Care that fits your life, from anywhere
Your Care. Your Schedule. Your Space.
Our virtual appointments make it easier to get the support you need – whether you’re across town or across the province.
Why choose virtual care?
Virtual care offers the same high-quality support, with more flexibility for your day-to-day life.
Benefits include:
- No travel, traffic, or parking
- Easy to fit into work or parenting schedules
- Available across Ontario, not just Stoney Creek
- Same personalized care as in-person
- Secure, private phone and video call options
- Convenient online patient portal to access treatment recommendations and uploaded documents like lab requisitions and results.
Whether you’re managing ongoing care or just getting started, virtual visits make it easier to stay on track with your health.
Our Services
Virtual Care from Anywhere
We’re proud to offer virtual health services designed for convenience and accessibility—delivered by trusted professionals from the comfort of your home.
Naturopathic Medicine (Ontario-Wide)
Our naturopathic doctors provide initial consultations, follow-up visits, lab result reviews, treatment plan discussions, and general wellness support by phone or video. If a physical exam is required, your practitioner will guide you to appropriate in-person care near you to ensure your treatment remains thorough and effective.
Psychotherapy (Ontario-Wide)
Our Registered Psychotherapist offers secure virtual sessions for adults and youth across Canada. Whether you’re seeking support for anxiety, grief, relationships, or life transitions, compassionate care is just a video call away.
Other services, such as chiropractic care and osteopathic manual therapy, are available in person only.
What to Expect
How We Provide Virtual Care
- Book Your Appointment
Choose your preferred virtual visit type when scheduling. Select “Telemedicine” for naturopathic services (phone or video), or “Virtual” for psychotherapy (video only). - Check Your Email
You’ll receive a confirmation email with appointment details and a link to complete electronic intake forms. 30 minutes before your session, you’ll get a separate email with your secure video link. - Meet with Your Provider
Join your session from the comfort of home and receive the same compassionate, expert care you’d expect in person. - Next Steps
You’ll receive follow-up instructions, lab requisitions, supplement plans, or other resources by email. Everything is accessible through your secure patient portal.
Quick Answers
Frequently Asked Questions
Do I need special software?
No. For video visits, you’ll receive a secure link by email 30 minutes before your appointment. Just click to join—no downloads required.
Can I have a phone appointment instead of video?
Yes. Naturopathic “Telemedicine” visits can be booked by phone or video—whichever you prefer.
What if this is my first visit?
Your confirmation email will include a link to complete your electronic intake forms before your appointment.
Where can I access my lab results and documents?
All important files—including lab requisitions, results, and supplement plans—will be uploaded to your secure patient portal. During follow-ups, your naturopathic doctor can review results with you in real time.
What if I need lab work or an in-person exam?
We’ll help you coordinate local lab testing or refer you to your family doctor or a nearby clinic if a physical assessment is required.
Is virtual care as effective as in-person care?
Yes. For most health concerns—especially consults, follow-ups, and therapy—virtual care is just as effective. If hands-on care is needed, we’ll guide you to the right support.
Can I switch to in-person later?
Absolutely. Many patients choose a mix of virtual and in-person visits, depending on their needs and preferences.
How does payment work?
We offer direct billing to most extended health insurance providers for naturopathic services. You can upload your policy details for our reception team to submit on your behalf, or securely keep a credit card on file. For psychotherapy sessions, a credit card is required. Receipts are emailed to you and also available in your patient portal.
Is virtual care covered by insurance?
Yes. Virtual appointments with our naturopathic doctors and registered psychotherapist are covered under most extended health benefit plans, just like in-person care.
Can I multi-task during my virtual appointment?
We don’t recommend it. For the best care experience, please join your call from a quiet, private space where you can be fully present—just as you would for an in-person visit.